Frequently Asked Questions
A: Connecting flights have immediate stops at transit airports and a change of aircrafts or change of airlines.
A: Non-stop flight flies from city to city without any stops.
A: A transit airport is a place where you land to make a flight change or an airline change. And you are strictly not allowed to leave the airport. You can find detailed information regarding your transits in your e-ticket.
A: 6 seats per booking.
A: The usual 3 classes namely economy, business and first class (this option depends on the airline) can be booked.
A: Yes, tickets can be booked for infants. However for an infant to travel there are certain requirements to be met. These requirements are as follows:
- The infant should be accompanied by an adult with a minimum age of 18 years.
- The infant must be below the age of 2 years when travelling.
- You can only book for one infant per adult.
- When travelling, every passenger accompanying an infant should carry a valid passport.
A: Yes, you can book for children but they have to be within the age limit of 2-12 years.
A: Any number of children.
A: An electronic ticket (e-ticket) is a digital ticket that will be sent you via email, which you need to print out. The e-ticket includes the PNR number and the travel Itinerary
A: A confirmation will be sent to you via e-mail.
A: Once the booking process is completed, you'll be redirected to the homepage where you can print the e-ticket directly from the site or you can print it from the confirmation sent your e-mail address.
A: Your printed e-ticket confirmation has to be shown at the check-in- counter and the boarding pass will be handed over to you by airline representative.
* Note: Make sure you carry your e-ticket with you at all times since certain airports don't allow entry without a printed e-ticket.
A: Passenger baggage could be of two types:
- Cabin baggage
- Checked in baggage
Each of the above has their own weight restrictions which varies according to each airline. If your baggage weight exceeds the permitted limit you will be required to pay for the excess luggage. This payment amount will also vary from airline to airline.
A: Please submit your cancellation request via our customer support page no later than 24 hours prior to departure.
A: The cancellation fees varies from airline to airline, for further details regarding cancellation fees please send us a request via our customer support page.
A: Please submit your cancellation request via our customer support page no later than 24 hours prior to departure.
A: We will credit the amount back to your account after deducting the cancellation charges from the refund amount.
A: If a need arises for you to change time, date or destination of the ticket it is called rescheduling.
A: Yes, please submit your request via our customer support page no later than 24 hours prior to departure.
A: Yes. To make a Re-scheduling please submit your request via our customer support page no later than 48 hours prior to departure.
The date can be changed. Contact the nearby outlet of the selected carrier or contact their hotline in the destined country.
A: Yes. It varies from airline to airline.
A: In online market Findmyfare.com provides the lowest rates to consumers. We guarantee it. If a customer finds lower rates than ours in online and submit evidence for it, we will match the price immediately. This is price matching.
A: If a customer finds a lower rate than us to a destination than ours, he/she must first send a print screen snap to our customer service representative and call us immediately. If findmyfare.com find the option to be true under required conditions it will match the price.
- The price must be compared only between the quotations that are generated simultaneously.
- The program includes 'all the flights' option not only 'direct flight' option.
A: Type of the card will be marked on the card itself. Check your card for logos or word indicating it. If it says Visa, it is a visa card. If it says Mastro, it is a master card and it says AmEx it is an American express card.
On can also identify the card type using the card number. If the first number of the 16 digit of the card is, 3 - American Express / 4 - Visa / 5 - Master
A: The 16 digit number that is in the front of the card is the card number.
A: This is the date until which the card is valid. This normally printed under the card number. Expiry date consists a month and year digits. In new cards 'valid through' also used to indicate expiry date.
A: The name in the left bottom of the card is card holder name. Enter it as it appears in the card.
A: CRC is a 3 digit number that appears in the back of the card.
Tips for inputting passenger name
Names must be entered exactly as they appear on your passport for immigration and security purposes. Failure to do so may delay your check-in, incur a change fee and at times may even result in prevention of your travel. Please refer below the tips for entering names correctly to avoid such inconveniences.
Name is too long
If in case the name is too long, enter the surnames and the other names as per the passport.
Names on travel document
Kiribandara Arachchilage Don Saranga Bandara Wedamullage
Name contains a suffix
Enter the first name followed by the suffix.
Names on travel document
Mark Smith Jr
Name contains special characters
Name on travel document
Devon Charles-Anton
Other Scenarios
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E.g:- Mark Smith
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E.g:- Smith
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E.g:- Mark B